Our Commitment to You
Help & Support - Information Advice and Guidance Statement of Services
The Services DBG provide:
Business development and support:
- business membership
- networking events
- business skills workshops
- business services
Training programmes in:
Salon Services:
- Hairdressing & Beauty treatments as per current price list
The purpose of Durham Training Services and potential users:
- For Learners: a learner can be defined as any member of the public wishing to gain skills to enable them to be successful in employment or enable them to progress onto advanced qualifications.
- For Employers: an employer can be defined as any employer/business/or sole trader wishing to offer a person learning via Durham Training, training programmes or become a member of Durham Business Group and access our member services to develop their business.
- Any member of the public: wishing to undergo a treatment in hairdressing or beauty therapy in our training salon.
INFORMATION, ADVICE AND GUIDANCE STATEMENT OF SERVICE
We aim to offer a service which is:
- Friendly and welcoming
- Accessible and visible
- Professional and knowledgeable
- Offers effective connections between services
- Available when needed
- Diverse to reflect clients needs
- Impartial
The Objective of this Service:
Is to help and support your by providing, information, clear advice and guidance in a confidential and professional manner.
We aim to provide a welcoming environment, responsive to your needs and maintain confidentiality.
We will support you in accessing relevant, current information. Information held at Durham Training is checked for currency.
By providing you with information, advice and guidance we aim to support you to make informed decisions about your progression and or business needs.
It is our intention to provide you with information, advice and guidance relevant to your needs. However we are limited to the services offered by our organisation. Therefore if you have a more general enquiry that we are unable to advise you on, we will assist you to identify an alternative source of advice and support.
We aim to deliver this service fairly and to the same high standards to all people. Our service will be free of charge in most circumstances and will show respect to all individuals regardless of their backgrounds, experiences and expectations.
Durham Training will provide this service either by appointment or on a drop in basis during normal working hours (9am – 5pm Monday to Thursday and 9am – 4.30pm on a Friday) subject to Durham Training staff being available. Making an appointment is always advisable to avoid disappointment. Should you require Durham Training services outside of these hours we will endeavour to meet your needs, a Director of Durham Business Group will discuss your requirements with you and inform you of what we are able to offer you.
In cases where a member of staff is not available we will advise you when the member of staff will be available.
What support Durham Training provides to you:
At Durham Training we are sensitive to peoples needs and if you disclose information, we will keep it confidential. If you have any specific requirements with regards to attending an interview or would like an alternative method of applying to us please advise us on a method suitable to you so we can make appropriate arrangements.
Accessibility & Mobility:
Our building is fully accessible. We do not have car parking facilities. The closest pay and display car park is located across the road from our building at Lucy Street, also parking is available in the Market place opposite Tescos.
Training:
Whilst training our assessors/tutors will help you to develop skills relevant to your chosen career. You will be assigned a member of staff as a mentor. This person will provide additional guidance and support where needed. If necessary we can make arrangements for your to obtain advice and guidance from external agencies.